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Trading Partner Edit

  • Edit, or [automatically] request Customer Service edit an existing Trading Partner Relationship.

Enter Edit mode of the Trading Partner Relationship Window

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From this panel you may modify either direction of the relationship, to:

  1. Enable or Disable the relationship
  2. Enable or Disable Translation (a)
  3. Alter Transmission or Translation billing percentage. (b)

(a) It is highly recommended any alteration of the Translation flag be left to Customer Support or Data Translation Service personnel.
(b) The same rules apply here as when a new relationship is requested:

  • You can always choose to pay more with the "I pay all" option which does not affect execution of the request.
  • You can instead choose to pay nothing with the "trading partner pays all" selection. That will however mandate that a Customer Support representative complete the request, as we may hold a contractual agreement with the other party as well that may conflict with the desired "TP_PAYS_ALL" selection.
  • Creating a "trading partner pays all" request for a Partner that is off-network is not supported and cannot be configured.

You can determine the customer name and number of your Trading Partner by clicking the ellipsis

You can determine the customer name and number of your Trading Partner by clicking the ellipsis
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You can easily copy and paste from this persistent Tool-Tip should you need the customer name or number of your Partner. Click the 'X' to close.

Making Modifications...

Making Modifications...
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  1. The form will mandate your contact information if you alter something, in the event that modification results in a ticket where manual intervention is required by Customer Support.
  2. For your reference, a marker is left at the corner of each cell where the data has been modified.

Click 'Save' to submit the update request

You will receive a ticket number if your update request included adding Translation or attempting to reduce the amount you pay.

In all cases, you may go to the Support Ticket Center to monitor the disposition of any TPR update request, or to view the text that was entered on your behalf. You can do so by clicking the "Support Ticket Center" desktop icon, or Start Menu link, or the link provided at the bottom right of the Trading Partner panels. See the "Support Ticket Center At Large." page for more.